Whether you manage your own dental practice or work in one, you know that happy employees make an office more effective and enjoyable. The term to gauge employee satisfaction is ‘engagement’ – how much your staff participates and relates to your practice’s productivity and values. The higher your staff’s engagement, the better results both in your practice environment and on your bottom line. Read on to learn four common traits of highly engaged employees.
The first important sign of a highly engaged employee is productivity. If an employee feels supported, motivated and recognized by their employer, they are likely to respond positively in the form of overall excellent performance. This includes excellent attendance, meeting and or exceeding goals and expectations, demonstrating exemplary behavior, etc. It’s easy to see why this would be a benefit to your practice, but it’s really a sign of a healthy working relationship.
Like productivity, highly engaged employees are enthusiastic and motivated to show up and do their work well. While some aspects of enthusiasm rely on personality, if your employees are encouraged and supported effectively, they will respond with proper motivation. Alongside motivation is discipline, and the two traits often go together. One of the main goals of an effective manager is to encourage and foster self-motivated and disciplined employees.
What do most effective leaders have in common? The best management teams also have many overlapping qualities present in highly engaged employees, so it’s probably obvious that team members who exemplify these attributes also make great leaders. If one of your staff demonstrates consistent attendance and top job performance, their behavior provides a great example for other employees to follow. Think about ways to reward such positive contributions to the team and see where such an employee might fit in on the leadership level. Not only does this help create a good reputation among both your clients and staff, it also helps your employees feel valued and appreciated. It’s a win-win for both of you.
Good communication is vital to any relationship, and especially so in the workplace. Highly engaged employees demonstrate the ability and skill to communicate not only with their peers but also those in other leadership and/or other departments. Engaged employees know how to communicate what’s expected of them both personally and professionally, in addition to positively representing their workplace. If your dental practice has an environment of effective communication, your staff are likely engaged in other areas as well.
Employee engagement plays a big role in the overall success of your dental practice. To find out more tips on how to run a successful practice, schedule a consultation with Dr. Coughlin or pick up one of his books today.