Audience
This keynote or break out session is for dentists who want to improve their practice by creating a winning customer strategy based on care and service. This program is also for dental teams as it speaks to the importance of customer interactions at every touch point from the first phone call to the final bill payment process.
Overview
Designing A Winning Customer Strategy starts with a short breakdown of the differences between managers and leaders. While managers look for results, leaders are are focused on growing their business over the long term. So every owner has to be a leader in his or her own practice. And the best way to do that is by fostering a patient-focused culture that recognizes one weak link in the customer service chain will have a negative impact on long term profitability. The session will include:
- How to design, deliver, develop processes and procedures for each customer touch point.
- The difference between leaders and managers.
- How to identify positive, negative, and neutral groups of customers and how each type should be handled in order to grow your business
- Staff coaching tips to make sure everyone is on the same page and committed to your patient-focused vision.
Attendees will learn
What processes and procedures are necessary to protect, expand and grow your roster of patients by delivering winning customer service.
